Michès Playa Esmeralda Dominican Republic

Club Med Miches exceeded our expectations. It was the first time coming to this brand of resorts! The staff is undeniably the best we have ever encountered. The bar staff, Dany the assistant bar manager we met the first night and is absolutely amazing and kind, Gabriella, Margaux, Boubou, Sandy, Adonis, Edwin, Pier Anne, Ahmed… incredible people that want to make it the best experience. The front desk staff, Michelle,Eve, Henrique, Ari and Alberto were so welcoming and friendly. Engel in tennis, so sweet. Jonathan at water sports, very welcoming and funny. Jam is unreal at performing and made every single night so fun. Benoit, Gabrielle and Jaqueline in sports made every class fun, engaging and unlike any other classes taken before at home or at resorts. The night shows and acrobatic instructors….. WOW! Mar at the spa, a beautiful soul that made me feel so comfortable. We met Alejandra and Bryan towards the end and they were so nice! If you get a chance to come to this resort, make it happen. You won’t regret it. The food, spectacular, so many unique options. The beach is gorgeous and there are so many options to bring active or relaxing. The resort is nicely spaced out and never felt crowded or squished. The remote location of the resort made it feel quiet and serene.

I stayed at Club Med Miches as a guest and was also performing as a musician, and I have to say, the staff were awesome—super friendly and helpful. Big thanks to the technical team for making my shows so smooth and stress-free. Special shoutout to DJ Alejandro for stepping in during some key moments, like saving my instrument from the rain! You guys were amazing, and I’m sure we’ll cross paths again soon.

Positives: GREAT sports team! Thank you Miguel, Gabrielle and the chief of sports -- I can't remember his name. He was wonderful!

Teen Club: Mostly French speaking kids (head's up for American families)

Food: Lunch at the CocoPlum is really nice -- would not recommend for supper. The Buffet is really great too.

Rooms: beautiful! By far the nicest Club Med rooms I've seen!

Quiet Pool/Swim up bar: WONDERFUL.

Negatives -- communication via reception needs improvement. We went to Cancun last year and it was very easy to communicate via What's App. Every day we received an update on the day... we actually heard from the Club BEFORE our trip to get organized. It was really hard communicating with this reception. For example, we had a group of 14 -- we needed a table reserved every night for dinner. The restaurant staff told us this needed to be done through reception. Every night we asked for a reservation... every day we showed up to the restaurant and there was no reservation for us.

Our group became ill on the trip (a few other families also had the stomach bug). We needed cleaning supplies and fresh sheets in the middle of the night. Reception said there was no housekeeping available, and that they do not give cleaning supplies out to guests. We had a dirty/unsanitary room all night. We asked for housekeeping to please come first thing in the morning. (Reception said housekeeping began at 9 AM and we would be the first on the list). Housekeeping did not arrive until 3 PM.

Another negative -- bartenders asking my teenaged daughters if they had boyfriends. The reception agent asking my 40-something sister if she had a boyfriend. Yuck.

Still love Club Med so much -- and will continue to enjoy these great vacations with our family -- but wanted to point out these areas that need improvement.